Customer standards
Clear information about using this website and contacting Pembroke Trade.
What you can expect.
Straightforward vehicle information, direct communication and a clear route if something needs attention.
These standards explain how the website works. Details relating to a particular vehicle or purchase should always be confirmed directly and recorded in the relevant paperwork.
Contact PembrokePublished vehicle information
Current listings show the information recorded for each vehicle, including its advertised price and status where available. Please ask about anything that needs clarification and confirm availability before travelling or making arrangements.
Enquiries and arrangements
Sending an enquiry starts a conversation; it does not reserve a vehicle or confirm a viewing. Any viewing, collection, delivery or other arrangement is confirmed directly with Pembroke Trade. Delivery timing and cost are agreed for the individual vehicle and postcode.
Payments and personal information
This website does not take vehicle payments or deposits. Do not send payment-card details, bank credentials or identity documents through the enquiry form. Any payment instruction relating to a purchase should be checked directly with the business before acting.
Concerns and complaints
If something has not gone as expected, contact us with your name, the vehicle concerned and a clear description of the issue. We will review the information, respond as soon as reasonably practical and keep you informed if more time is needed.
These standards do not replace or limit any rights a customer may have under applicable consumer law.
Raise a concernThe business behind the website.
Pembroke Trade’s legal identity is displayed here and in the footer of every public page.
View the official company record- Company name
- Pembroke Trade Ltd
- Company number
- 13513022
- Registered in
- England and Wales
- Registered office
- 206, Base Point Business Centre, 377 - 399 London Road, Camberley, GU15 3HL